Terms of Subscription – Mid-Market Subscription Package

Effective Date: September 4, 2019

These Terms of Subscription – Mid-Market Subscription Package (“Terms of Subscription”) are applicable to any Order Form issued by FourKites, Inc., a Delaware corporation, with principal offices at 500 W. Madison St., Suite 3300, Chicago, IL 60661 (“FourKites”) and accepted by the company identified in such Order Form (the “Company”). Each Order Form shall be subject to these Terms of Subscription and these Terms of Subscription, along with all Order Forms, collectively constitute the “Agreement” by and between FourKites and Company. Capitalized terms have the meanings ascribed to them throughout the Agreement.

  1. Platform Subscription; Related Services. During the Term (as defined below):
    1. Platform Subscription. Company hereby subscribes for the access to the Platform described in each Order Form for Mid-Market Subscription Package that is signed by both parties (each, a “Order Form”). Subject to Company’s and its Authorized User(s)’ compliance with the Agreement, FourKites hereby grants Company a revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform features identified in each Order Form, solely through its Authorized Users, for the purposes described in the Order Form. Such access and use is limited to Company’s internal business purposes. For purposes of the Agreement: (i) “Platform” means FourKites’ cloud-based, online software platform and mobile applications (to the extent identified in the Order Form), which, among other things, allows shippers, truckers, brokers and other participants within the logistics and transportation industry to track freight location and otherwise communicate with one another and (ii) “Authorized Users” means Company’s and its affiliates’ employees, consultants, contractors, and agents who are authorized by Company to access and use the Platform under the rights granted to Company pursuant to the Agreement. Company agrees that its purchases of subscriptions to the Platform hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by FourKites regarding future functionality or features.
    2. Services. Company hereby purchases from FourKites, and FourKites agrees to provide to Company, the implementation and related services described in each Order Form (“Services”) that is signed by both parties.
  2. Fees. Company shall pay to FourKites the fees specified in each Order Form (the “Fees”) within 30 days from the applicable invoice date. FourKites may alter the Fees due under an Order Form at any time after the Initial Term upon notice to Company; provided that, except as otherwise set forth in the applicable Order Form, such modified Fees will not become effective until the beginning of the next Renewal Term. Fees which are not timely paid shall accrue late charges from the date such payment was due until the date paid at a rate equal to the lesser of 15% per annum or the maximum rate permitted by applicable law. Company may not offset or withhold Fees due under the Agreement for any reason, and Company agrees to reimburse FourKites for all reasonable costs (including attorney’s fees) incurred in collecting past due Fees. In addition, and without limiting any other rights and remedies, FourKites may suspend access to the Platform and/or provision of the Services in the event that any Fees are 30 or more days overdue.
  3. Term. The Agreement shall commence on the effective date of the first Order Form (the “Effective Date”) and end on the date specified in the Order Form (the “Initial Term”), after which time these Terms of Service and each Order Form hereunder shall automatically renew for successive one-year periods (each, a “Renewal Term“) until such time as either party provides written notice of non-renewal to the other party no later than 30 days before the last day of the Initial Term or then-current Renewal Term (the Initial Term and each Renewal Term, collectively, the “Term”). Notwithstanding the foregoing, either party may terminate the Agreement immediately upon written notice to the other party in the event that the other party declares bankruptcy or breaches any material term set forth in the Agreement and fails to cure such breach within 30 days from the date of receipt of written notice thereof. Upon termination or expiration of the Agreement, Company shall, and shall inform is Authorized Users to, discontinue use of the Platform and return, remove, or destroy (with written certification) FourKites’ Confidential Information. Sections 4, 5, 7, 11, 12 and 14 of these Terms of Subscription shall survive any termination or expiration of the Agreement.
  4. Intellectual Property.
    1. FourKites Materials. All right, title, and interest in and to the Platform (including all updates, customizations, and/or modifications thereto) and any associated documentation or other materials provided in or with the Platform (“Documentation”), including all intellectual property rights therein, (individually and collectively, the “FourKites Materials”) are and will remain with FourKites and its relevant licensors. The structure, organization, and code of the Platform and the products and services provided by FourKites are the valuable trade secrets and Confidential Information of FourKites, its licensors, and/or its or their affiliates.
    2. Data.
      1. Company Data. As between Company and FourKites, Company is and will remain the sole and exclusive owner of all right, title, and interest in and to all the data and information uploaded, submitted or otherwise made available by Company to the Platform through its Authorized Users or through APIs integrating the Platform with third party systems licensed by Company or its service providers or contractors, and all intellectual property rights relating thereto (“Company Data”).
      2. Company hereby grants to FourKites a non-exclusive, royalty-free, worldwide license to use the Company Data as is necessary or useful to FourKites to enforce the Agreement and exercise its rights and perform its obligations hereunder. Company represents and warrants that it has the right to provide FourKites with the Company Data for the purposes described in the Agreement and shall be responsible for the accuracy, quality and legality of Company Data, the means by which Company acquired Company Data and Company’s use of Company Data with the Platform.
      3. General Learning, Aggregate Data. FourKites keeps track of Platform usage and performance data to better serve its customers and improve customer experience. Company agrees that FourKites may reuse all general knowledge, experience, know-how, works, and technologies (including ideas, concepts, processes, and techniques) related to Company’s use of the Platform or acquired during provision of the Services. Company agrees that FourKites shall have the right to anonymize or aggregate Company Data (such anonymized or aggregated data, “Aggregate Data”) to prepare reports, studies, analyses, enhancements and other work product; providedhowever, that under no circumstances shall FourKites distribute or otherwise make available data that is identifiable as Company Data to any third party other than FourKites, its affiliates, the Company, its Authorized Users, its carriers or any third party approved by Company in writing.
      4. Privacy Policy. Company acknowledges that FourKites collects limited information in connection with the Platform, as described in FourKites’ Privacy Policy located at https://www.fourkites.com/privacy-policy and shall provide all required notices and obtain any necessary consents, approvals and authorizations.
    3. Trademarks. Each party may reproduce and publish in the media the other party’s trademarks, logos, service marks, trade names and similar designations (collectively, “Trademarks”) in accordance with such company’s brand guidance to create the marketing materials set forth in Section13 below but may not remove any trademark symbols. All goodwill from the use of the other party’s Trademarks shall inure to the benefit of the owning party.
    4. Feedback. Company acknowledges and agrees that any suggestions, improvements, feedback, and/or bug fixes relating to the Platform that Company or its Authorized Users may suggest from time to time (“Feedback”) shall be deemed to be owned in full by FourKites, that FourKites may use any or all such Feedback without restriction, and that, to the extent Company has any rights to the Feedback, Company hereby assigns such rights to FourKites at no cost to FourKites.
    5. Reservation of Rights. Except as expressly set forth in the Agreement, no other rights or licenses, express or implied, are granted under the Agreement by either party. No ownership of any intellectual property rights of either party is assigned or transferred to the other party, except as expressly provided herein.
    6. Restrictions; Suspension. All use of the Platform by the Authorized Users will be considered use by Company and Company shall be fully liable for Authorized Users’ compliance with the Agreement. Company shall notify FourKites promptly of any unauthorized access or use of the Platform that violates the Agreement. Company shall not, and shall not permit its Authorized Users to, directly or indirectly reverse engineer, attempt to derive the source code of, copy or reproduce all or any portion of the FourKites Materials, whether electronically, mechanically or otherwise, in any form including, but not limited to, copying presentation, look and feel, style, or organization. Company shall use, and shall cause its Authorized Users to use, the FourKites Materials solely for their intended purposes and shall not use, and shall not permit its Authorized Users to use, the FourKites Materials for the benefit of any third party except as specifically contemplated under the Agreement. Without limiting the foregoing, Company hereby acknowledges that the Platform is intended only to allow shippers, truckers, brokers and other participants within the logistics and transportation industry to track freight location and otherwise communicate with one another and that the Platform is not intended for storage or use of any data not related to such purpose, including, without limitation, social security numbers, financial account numbers, health information, driver’s license, passport or visa number, credit card data or any special categories of personal data (“Prohibited Data”). Company and its Authorized Users will not input any Prohibited Data into the Platform. Company will not, and will not permit its Authorized Users to, use the FourKites Materials: (i) in violation of any applicable law; (ii) in a manner such that any viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or personal information are entered into the Platform; or (iii) in violation of the Documentation and the acceptable use policy located at https://www.fourkites.com/acceptable-use-policy or other policy posted at FourKites’ website or otherwise made available to Company from time to time. Company shall be solely responsible for: maintaining all passwords and access codes to the Platform and/or any dashboard related thereto, and refraining from sharing or otherwise permitting third parties to use any such passwords and/or access codes. Any other software or services that are included in the Platform and are not proprietary to FourKites are licensed subject to the applicable license, all of which are incorporated herein by reference if identified in any Documentation or otherwise made available to Company. FourKites shall have the right to immediately suspend access to the Platform if Company’s or its Authorized Users’ use or access of the Platform results in a risk of loss or damage to the Platform, FourKites’ other systems, or the data or property of any other FourKites customer.
  5. Confidentiality.
    1. Generally. Each party agrees to treat as confidential all Confidential Information of the other party, not to use such Confidential Information for any purpose other than to the limited extent necessary to perform and/or exercise its rights under the Agreement, and not to disclose such Confidential Information to any third party other than (i) its and its affiliate’s legal counsel, accountants, consultants, service providers, contractors, officers, and/or employees (“Representatives”) in each case on a need to know basis and subject to confidentiality obligations at least as protective as those set forth herein or (ii) as set forth in Section 5(b) below. Each party shall ensure that its affiliates and Representatives comply with the terms and conditions of the Agreement. Without limiting the generality of the foregoing, each of the parties shall use at least the same degree of care which it uses to prevent the disclosure of its own Confidential Information of like importance to prevent the disclosure of Confidential Information disclosed to it by the other party, providedhowever, that in no event shall such degree of care be less than reasonable in light of general industry practice. Upon discovery of an unauthorized disclosure of Confidential Information, the receiving party shall use its good faith efforts to prevent any further disclosure or unauthorized use thereof and shall notify the disclosing party without any delay. “Confidential Information” means all information about business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media, whether or not marked, designated, or otherwise identified as “confidential”. The parties agree that the Company Data constitutes the Confidential Information of Company. Company authorizes FourKites to disclose Company Data to Company’s Authorized Users, its carriers and as otherwise provided in writing. The parties agree that the terms set forth in these Terms of Subscription, in each Order Form, as well as the FourKites Materials, the Documentation, and the Aggregate Data constitute the Confidential Information of FourKites.
    2. Exceptions. Notwithstanding the foregoing, Confidential Information shall not include any information which (i) is or becomes within the public domain through no act or omission on the receiving party’s part in breach of the Agreement, (ii) was lawfully in the receiving party’s possession without any restriction on use or disclosure prior to its disclosure by the disclosing party under the Agreement, (iii) is lawfully received by the receiving party from another source subsequent to the date of the Agreement without any restriction on use or disclosure, (iv) is independently developed by the receiving party without access to or use of the disclosing party’s Confidential Information, as evidenced by contemporaneous written record, or (v) is required to be disclosed pursuant to any governmental statute or regulation or by order of any court of competent jurisdiction or other governmental authority. In the case of disclosure pursuant to (v), the receiving party shall timely inform the disclosing party of all such legal or governmental proceedings so that the disclosing party may attempt by appropriate legal means to limit or condition such disclosure, and the receiving party shall further use commercially reasonable efforts to limit the disclosure and maintain confidentiality to the maximum extent possible.
  6. Representations and Warranties.
    1. Mutual. Each party represents and warrants that: (i) it has all corporate authority to execute and perform the Agreement; (ii) it is duly organized and in good standing under the laws of the jurisdiction of its organization; (iii) it will comply with all applicable laws and regulations in carrying out its responsibilities and exercising its rights hereunder; and (iv) it is not a party identified on any governmental or export exclusion list.
    2. By FourKites. FourKites represents and warrants that it will perform the Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and will devote adequate resources to meet its obligations under the Agreement. In addition, FourKites represents and warrants that, consistent with industry standards, it will maintain appropriate administrative, physical, and technical safeguards for protecting the security of all non-public information entered into the Platform.
    3. DISCLAIMER. EXCEPT AS EXPLICITLY SET FORTH IN THESE TERMS OF SUBSCRIPTION, NEITHER PARTY NOR ITS EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS MAKES ANY WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (I) WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, (II) WARRANTIES REGARDING PLATFORM UPTIME OR DOWNTIME EXCEPT TO THE LIMITED EXTENT SET FORTH IN THE SERVICE LEVEL AGREEMENT ATTACHED HERETO AS EXHIBIT A (THE “SLA”), OR (III) WARRANTIES AS TO THE ACCURACY OF RESULTS THAT MAY BE OBTAINED BY THE OTHER PARTY OR THE OTHER PARTY’S USERS OR CUSTOMERS BY ENTERING INTO THE AGREEMENT.
  7. Limitation on Liability. NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR DATA, ARISING OUT OF THE AGREEMENT, THE PLATFORM, OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. IN ADDITION, THE AGGREGATE LIABILITY OF EITHER PARTY TO THE OTHER FOR ANY CLAIM RELATING TO THE AGREEMENT, THE PLATFORM, THE SERVICES, OR OTHERWISE SHALL NOT EXCEED THE FEES PAID BY COMPANY TO FOURKITES HEREUNDER DURING THE 3-MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM AROSE. COMPANY ACKNOWLEDGES THAT THE PLATFORM MAY BE DOWN FROM TIME TO TIME FOR ROUTINE MAINTENANCE AND/OR OTHER REASONS. IN NO EVENT SHALL FOURKITES BE LIABLE FOR (A) ANY PLATFORM DOWNTIME, ERRORS WITHIN OR CAUSED BY THE PLATFORM OR OTHER FAILURES IN PERFORMANCE OF THE PLATFORM (EXCEPT TO THE LIMITED EXTENT SET FORTH IN THE SLA), (B) CLAIMS ARISING OUT OF COMMUNICATIONS INITIATED BY COMPANY OR ANY THIRD PARTY THROUGH OR WITHIN THE PLATFORM, OR (C) ANY MISINFORMATION AND/OR FRAUD COMMITTED BY ANY USER OF THE PLATFORM.
  8. Indemnification.
    1. By FourKites. FourKites shall defend Company, its affiliates and their respective successors, assigns, officers, directors and employees (each a “Company Indemnified Party”) against any claim, demand, suit, or proceeding made or brought against such Company Indemnified Party by a third party alleging that the use of the Platform as permitted hereunder infringes or misappropriates the intellectual property rights of a third party (for purposes of this Section 8(a), “Claim against Company”), and shall indemnify Company for any damages finally awarded against, and for reasonable attorney’s fees incurred by, Company in connection with any such Claim against Company that are specifically attributable to such Claim against Company, or those costs and damages agreed to in a monetary settlement of such Claim against Company; provided that Company (i) promptly gives FourKites written notice of the Claim against Company; (ii) gives FourKites sole control of the defense and settlement of the Claim against Company (provided that FourKites may not settle any Claim against Company unless the settlement unconditionally releases such Company Indemnified Party of all liability for the Claim against Company); and (iii) provides to FourKites all reasonable assistance, at FourKites’ expense. If the Platform becomes, or in FourKites’ opinion is likely to become, the subject of a Claim against Company, FourKites may, at its option and expense, either (A) procure for Company the right to continue using the allegedly infringing or misappropriated materials; (B) replace or modify the same so that they become non-infringing; or (C) terminate Company’s right to use all or part of the Platform and give Company a refund or credit (at FourKites’ discretion) for the fees actually paid by Company to FourKites for the prior twelve month period for the relevant Platform features as of the date of termination, less a reasonable allowance for the period of time Company actually used the relevant Platform features. Notwithstanding the foregoing, FourKites will have no obligation of defense or indemnification or otherwise with respect to any claim or demand based upon (1) any use of the Platform not in accordance with the Agreement; (2) any modification of the Platform made by or content provided by any person other than FourKites; and/or (3) Company’s continuation of the allegedly infringing activity after being notified thereof and provided modifications, replacements, or other remedies that would have avoided the alleged infringement or misappropriation.
    2. By Company. Company shall defend FourKites, its affiliates and their respective successors, assigns, officers, directors and employees (each a “FourKites Indemnified Party”) against any claim, demand, suit, or proceeding made or brought against such FourKites Indemnified Party by a third party alleging that Company Data, or Company’s or its Authorized Users’ use of the Platform in violation of the Agreement, infringes or misappropriates the intellectual property or other rights of a third party or violates applicable law (for the purposes of this Section 8(b), “Claim against FourKites”) and shall indemnify FourKites for any damages finally awarded against, and for reasonable attorney’s fees incurred by, FourKites in connection with any such Claim against FourKites that are specifically attributable to such Claim against FourKites, or those costs and damages agreed to in a monetary settlement of such Claim against a FourKites; provided that FourKites (i) promptly gives Company written notice of the Claim against FourKites; (ii) gives Company sole control of the defense and settlement of the Claim against FourKites (provided that Company may not settle any Claim against FourKites unless the settlement unconditionally releases such FourKites Indemnified Party of all liability for the Claim against FourKites); and (iii) provides to Company all reasonable assistance, at Company’s expense.
    3. Exclusive Remedy. This Section 8 states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of third-party claim, including, without limitation, for infringement, misappropriation, or otherwise.
  9. Insurance. FourKites shall, during the Term, maintain the following minimum insurance coverage:
    Type of Insurance Minimum Limits
    Commercial General Liability, including premises, operations, independent contractors, products-completed operations, personal and advertising injury, and liability assumed under an insured contract $1,000,000 per occurrence, $2,000,000 general aggregate; Commercial General Liability limits may be met with a combination of Commercial General Liability and Umbrella/ Excess Liability policy limits
    Workers’ Compensation Statutory
    Employer’s Liability $500,000 each occurrence, $500,000 policy limit
    Technical Errors & Omissions Liability $5,000,000 per claim, $5,000,000 annual aggregate
    Umbrella Liability $5,000,000 each occurrence and aggregate
  10. Force Majeure. Excluding payment obligations hereunder, neither party shall be liable to the other party for failure or delay in performing its obligations hereunder if such failure or delay is due to circumstances beyond its reasonable control including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies or power.
  11. Governing Law. The Agreement shall be construed and governed by the laws of the State of Illinois, without reference to conflict of law principles. Any dispute or claim arising out of or in connection with the Agreement or the performance, breach or termination thereof, shall be submitted to the competent court in Chicago, Illinois without prejudice to parties’ right to appeal or cassation. This Section shall not prevent either party from seeking immediate injunctive relief in any court of competent jurisdiction.
  12. Export Law Assurances. Company shall not use or otherwise export the the FourKites Materials except as authorized by U.S. law. In particular, but without limitation, the FourKites Materials may not be exported (a) into (or to a national resident of) any U.S. embargoed country or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders. By using the FourKites Materials, Company represents and warrants that it and each of its Authorized Users is not located in, under control of, or a national or resident of any such country or on any such list.
  13. Marketing Materials. FourKites may list Company as a client on FourKites’ website and/or in marketing materials. In addition, subject to Company’s written approval (email is acceptable), FourKites may (a) issue a press release after the date of execution of the first Order Form, and (b) upon implementation of the Platform for Company, Company will provide reasonable assistance to FourKites in documenting a “success story” which may be distributed internally and externally by both Company and FourKites.
  14. Miscellaneous. Each party shall pay its own costs and expenses in connection with the Agreement and its activities hereunder. FourKites may subcontract portions of the Services to be performed hereunder to third parties, it being understood that FourKites shall be responsible for actions taken by each such subcontractor hereunder. The Agreement supersedes all prior written or oral agreements between the parties regarding the subject matter hereof (including any contradictory or additional language in any purchase order). Company shall be responsible for all sales taxes, use taxes and any other similar taxes and charges of any kind imposed by any federal, state or local governmental entity on the transactions contemplated by the Agreement, excluding taxes based solely upon FourKites’ income derived hereunder. The relationship between the parties under the Agreement is that of independent contractors and neither shall be, nor represent itself to be, the joint venture, franchiser, franchisee, partner, agent or representative of the other party for any purpose whatsoever. The Agreement may be executed in counterparts and by electronic signature and may further be exchanged by facsimile or in scanned form, each of which shall constitute originals and all of which, when taken together, shall constitute the same original. The Agreement shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns, but shall not be assignable by either party without the advance written consent of the other party, except in the case of assignment to an entity acquiring substantially all or all of a party’s assets, equity, or business and assuming all of that party’s obligations and liabilities hereunder. Any notice pursuant the Agreement shall be deemed effective when delivered in person or one day after sending such notice by reputable overnight courier with confirmation of next-day receipt, in each case to the receiving party’s address listed in the Order Form or to such updated address as such party may notify the other party. Copies of any notice to FourKites must be sent to FourKites’ general counsel. If any provision of the Agreement is held to be unenforceable or invalid for any reason, or if any governmental agency rules that any portion of the Agreement is illegal or contrary to public policy, the remaining provisions, to the extent feasible, will continue in full force and effect with such unenforceable or invalid provision to be changed and interpreted to best accomplish its original intent and objectives.

Exhibit A: Service Level Agreement

  1. Definitions.
    1. Error” means any defect or malfunction in the Platform that prevents the Platform from functioning, in any material respect, in conformity with the specifications set forth in the Agreement.
    2. Standard Support Hours” means Monday-Friday 24 hours each day, excluding holidays recognized in the United States and/or its state(s).
  2. Severity Levels.The following table shall be used for classifying Errors:
    Severity Level Description
    P0 All or a critical part of the Platform is unusable or unavailable, in any material respect, causing immediate and significant business impact.
    P1 A significant, but not immediately critical, part of the Platform is unusable, creating some business impact.
    P2 Disruption of a single element of the Platform that does not affect the overall use of the Platform and has minimal impact upon business operations.
    P3 Non-urgent or cosmetic, causing only inconvenience.
  3. Support Levels.FourKites shall use commercially reasonable efforts to provide the following support based upon the severity level of the Error:Standard Support Service:
    Severity Level Availability Initial Response Time
    P0 Telephone/email support 24/5 4 hours
    P1 Telephone/email support 24/5 1 business day
    P2 Telephone/email support 24/5 3 business days
    P3 Telephone/email support 24/5 3 business days
  4. Point of Contact. FourKites shall designate a point of contact who shall function as the primary contact for technical matters.
  5. Pricing.
    Support Level Pricing Payment Terms
    Premium Support Service 15% of Annual Subscription Fee To be invoiced on the Effective Date for the first year and each anniversary date in subsequent years. All invoices shall be paid in accordance with the Terms of Subscription.
    Standard Support Service Included in Subscription Fee N/A
  6. Availability. “Downtime” shall be defined as circumstances where the Platform is not, in all material respects, accessible to Company for reasons other than (a) malfunctions or defects in any computers, servers, software, websites, equipment or other systems of Company or Company’s third-party providers (other than FourKites), (b) scheduled downtime or deployment window for routine maintenance during off-peak hours, (c) general Internet outages, and/or (d) force majeure events or other events beyond FourKites’ reasonable control.FourKites guarantees 99% availability of the Platform based on the definition of Downtime above. If Downtime during any given calendar quarter exceeds 1%, then FourKites will pay Company a service level credit calculated as follows (the “SLA Credits”):
    (a) 1% – 2.5% Company shall receive a credit against future subscription Fees equal to 2.5% of the pro-rated fee related to the applicable period
    (b) 2.5% – 5% Company shall receive a credit against future subscription Fees equal to 5% of the pro-rated fee related to the applicable period
    (c) 5% -10% Company shall receive a credit against future subscription Fees equal to 20% of the pro-rated fee related to the applicable period
    (d) >10% Company shall receive a credit against future subscription Fees equal to 100% of the pro-rated fee related to the applicable period

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