Predictive shipment tracking and deep supply chain insights will enhance customer satisfaction and on-time delivery
CHICAGO – JUNE 28, 2018 – PetSmart, the largest specialty pet retailer of services and solutions for the lifetime needs of pets, has chosen FourKites, the leading supply chain visibility and predictive analytics platform, to track the location and temperature of shipments moving across its North American supply chain by truckload (TL), less-than-truckload (LTL), and rail, as well as international shipments moving by ocean.
“After a thorough market assessment, we selected FourKites to deliver supply chain visibility based on its technological capabilities, proven track record of success with large shippers on their platform and robust product roadmap,” said Kim Palombo, Vice President of Transportation & Vendor Management, PetSmart. “Our goal is to deliver the best possible customer service, and supply chain visibility plays an important role.”
PetSmart will use FourKites’ proprietary network of telematics device partnerships, connected to more than 4.2 million assets in the U.S., to track the real-time location of shipments moving across the country and to continuously update arrival time predictions for each shipment. It will use those updates to manage store associate time through real-time shipment alerts, automatically delivered to store leaders.
The retailer will also use FourKites Insights, an advanced analytics product, to identify insights on key operational metrics, including dwell times at delivery locations, and customer, carrier and lane analytics, to proactively drive continuous improvement. PetSmart will use Predictive Weather Intelligence to plot forecasted weather conditions and view real-time doppler along each shipment’s route, to identify potential weather-related delays well in advance.
“As a company that pet parents across the country trust to keep their pets healthy and happy, PetSmart is leveraging cutting-edge supply chain technology to optimize the experience for their customers, both two-legged and four,” said Mathew Elenjickal, FourKites’ founder and CEO. “We are proud to be adding PetSmart to our broad network of enterprise shippers, to help ensure their shipments arrive on-time.”
FourKites is the fastest-growing predictive supply chain platform, delivering real-time visibility and execution for the broadest network of Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. To learn more, visit https://www.fourkites.com.