Building on Success: Rev Up Your Digital Workforce Across All of Volvo
Your Heavy Trucks pilot shows what’s possible. Let’s scale it together.
As both a valued customer and investor, you understand FourKites’ vision firsthand. Your North America Heavy Trucks team’s pilot with Sam, Tracy, and Cassie demonstrates how Digital Workforce agents transform operations. Now, with service sales outpacing vehicle sales, there’s an opportunity to extend these proven capabilities across Aftermarket Parts and Construction—multiplying the value of your existing FourKites partnership.
Notice: This custom resource center was created exclusively for Volvo and is not shared with other organizations. All content is intended solely for Volvo’s internal review. All company names, logos, and trademarks are used solely for identification purposes and do not imply endorsement, partnership, or affiliation.
Your Success Story So Far
Accelerating Together: Your Digital Workforce Pilot Success
Your Heavy Trucks division is pioneering Digital Workforce deployment within Volvo, exploring how Sam, Tracy, and Cassie work together as an integrated AI solution. The pilot focuses on automating shipment creation from unstructured supplier data, streamlining operational workflows, and enhancing internal customer service capabilities. This represents validation that AI-driven orchestration aligns with Volvo’s culture of innovation and operational excellence.
What Digital Workforce Enables:
- Automated processing of unstructured supplier documents and data
- 24/7 operational workflows without requiring additional headcount
- Scalable customer service capabilities that grow with demand
Natural Next Steps
Ready When You Are: Expanding Your Digital Workforce
Traditional supply chain software forces teams to manage the technology—logging into portals, chasing carriers for updates, manually processing supplier documents, reacting to problems after they’ve already impacted operations. FourKites Intelligent Control Tower® flips this model. AI agents work for your teams 24/7, autonomously handling routine coordination while predictive intelligence flags risks weeks before they become crises. Your Heavy Trucks division is already exploring this with a Digital Workforce pilot, discovering how Sam, Tracy, and Cassie transform daily operations from reactive firefighting to proactive orchestration.
Based on conversations with your teams, there’s growing interest in extending these capabilities across Aftermarket Parts and Construction. Whether thousands of annual parts orders across global distribution or coordinating heavy equipment shipments worldwide, Intelligent Control Tower® enables the same operational transformation. Digital Workforce agents process unstructured supplier data, coordinate with carriers across time zones, and handle customer inquiries automatiy—all while predictive analytics trained on 3.2 million daily shipments across 1,600+ supply chains help you prevent disruptions rather than react to them. As a valued FourKites customer, your platform foundation is already in place, making expansion faster.
How Digital Workforce Scales With You
Shift Into High Gear: Enterprise Digital Workforce at Volvo
Supplier Collaboration at Scale
Meet Sam, Your Supplier Collaboration Specialist
- Automatiy processes supplier documents—purchase orders, Air Waybills, invoices—without manual data entry or supplier portals
- Creates complete shipment records instantly, enabling instant supplier go-live capabilities across new divisions
- Proactively contacts suppliers to capture missing or outdated order and shipment data
- Organizations using Sam have seen up to 75% reductions in integration costs
24/7 Track and Trace
Meet Tracy, Your Track and Trace Specialist
- Monitors shipments continuously across all carriers and freight forwarders without human intervention
- Proactively contacts carriers (phone or email) and facilities based on periodic and event-based triggers
- Automatiy updates shipment information from carrier communications
- Companies deploying Tracy report saving hours of coordination work daily
Customer Service Around the Clock
Meet Cassie, Your Customer Support Specialist
- Handles customer service inquiries automatiy, providing consistent responses 24/7
- Validates receiver claims during freight audit and payment processes
- Delivers track-and-trace answers to internal teams and external customers
- Scales customer service capacity without proportional headcount increases
- Ensures customer experience quality grows with your expanding service business
Scaling Success
From Pilot to Enterprise in Weeks
- Your Heavy Trucks pilot validates the Digital Workforce model—expansion to new divisions builds on proven success
- Platform foundation already in place means faster deployment for Aftermarket Parts and Construction (weeks, not months)
- Shared learnings across divisions as your teams discover best practices and optimization opportunities
- Single enterprise view across all operations—Trucks, Parts, Construction—from one platform
- Investment scales efficiently: incremental cost for expansion divisions, multiplied value across Volvo
Proven at Scale: What Other Manufacturers Experience
40% increase in shipment handling capacity while automating up to 80% of routine tasks across operations
2-3 hours saved per person daily enabling logistics coordinators to manage more shipments with existing headcount
90% reduction in manual tracking overhead allowing teams to focus on exceptions and strategic work
5-6+ weeks advance notice of potential disruptions providing time for proactive intervention rather than reactive crisis management
First Solar - Tracy Implementation
"We pioneered automated workflows through Tracy AI including 'Load Not Picked Up' notifications and 'Load Not Assigned' reports. We've fundamentally shifted from reactive to proactive operations across our global manufacturing network, eliminating manual email processes. FourKites also accelerated our cash flow through automatic invoice generation upon delivery."
Graphic Packaging International - Email Reduction
"FourKites has helped Graphic Packaging International's team eliminate around 40 emails per day to help customers track their shipments. This has freed up 2-3 hours per team member per day. In totality, FourKites has reduced GPI's overall time spent on tracking individual shipments by 20-30%."
Canfor - Automated Tracking
"FourKites automated reporting and tracking provides more accurate and real-time data, which allows Canfor to respond to customer inquiries quicker and with up-to-date information on their upcoming shipments that would have otherwise had to be manually tracked."
In Good Company: Manufacturing Leaders Who Trust FourKites
Resources to Accelerate Volvo’s Expansion with FourKites
How Henkel Uses FourKites Supply Chain Visibility to Improve Customer Experience
FourKites Summit 2025 Sessions On-Demand
FourKites Named Accelerator in Nucleus Research 2025 Control Tower Technology Value Matrix
FourKites Introduces the Industry’s First Digital Workforce for Supply Chain Orchestration
The Execution Gap: What Supply Chain Leaders Are Saying About Technology
Let's Map the Road Ahead
FourKites Intelligent Control Tower® tracks 3+ million shipments daily across ocean, air, ground, rail, and parcel—powered by AI agents that turn data into decisions.