The disruption and dislocation caused by the COVID-19 pandemic puts a premium on shipper visibility into LTL networks via digitization, as well as “touchless” pickups and deliveries.

US logistics managers are increasingly willing to abandon paper documents such as less-
than-truckload (LTL) bills of lading (BOLs) and delivery receipts for digital transactions, as supply chain disruption caused by the COVID-19 pandemic heightens the need for shipment data and touch-free deliveries, according to technology providers and LTL carriers.

Visibility into the status and location of LTL shipments has always been more opaque than in the truckload sector, where loads travel from origin to destination on one vehicle. The disruption of business networks and dislocation of assets such as trailers, trucks, and drivers that followed business shutdowns in March and April took demand for LTL visibility to a new level.

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