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The COVID-19 crisis has changed so much about daily life. That’s as true in logistics as anywhere else, which, because of the virus, has experienced the loss of a very specific industry mainstay: the late excuse.

Think of the following scenario, which would have been normal as recently as February. An Ohio manufacturer calls at 11 a.m., needing a load of parts delivered by 5:00 the next morning. A broker or forwarder contracts a truck for the four-hour trip.

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