Priya Rajagopalan joins as Chief Product Officer, Kathleen Marcell joins as Vice President of Customer Success
CHICAGO, IL — January 19, 2017 — FourKites, Inc., the leading provider of real-time freight visibility & orchestration, has announced that Priya Rajagopalan and Kathleen Marcell have joined the company as Chief Product Officer and Vice President of Customer Success, respectively.
Priya Rajagopalan is a seasoned business leader with 17 years of experience in product management, marketing, and strategy. Previously, Priya was the head of Product Management for the Metadata Business Group of TiVo Corporation where she had global responsibility for its video, music, books, and games metadata products. While at TiVo, she led geographic expansion for video metadata across Western Europe and the APAC region and spearheaded the acquisitions of Veveo, a semantic search & recommendations engine, and Integral Reach, a cloud-based predictive analytics firm.
Prior to TiVo, Priya worked at Flexera Software where she led product management for the award-winning FlexNet Producer suite of ERP-adjacent enterprise applications and launched a new product line aimed at high-tech device manufacturers. In her prior career in consulting, she advised leadership teams at technology firms such as Hewlett-Packard, Emerson, 3M, and ADP.
Priya has an MBA with a specialization in finance, marketing, and strategy from the Kellogg School of Management at Northwestern University and an undergraduate degree in Mathematics from the University of Madras in India.
“FourKites has set the standard for innovation in logistics technology by offering real-time visibility into the complex orchestration required for freight transportation today,” said Priya. “I am excited to work closely with our enterprise customers to expand the core tracking product across modes, enhance our platform’s predictive capabilities, and drive the product vision forward.”
Kathleen Marcell has spent nearly a decade ensuring enterprise clients’ success at fast-growing startups. As the former Vice President, Client Success at Yello, Kathleen managed all divisions within Client Success including Implementation, Client Engagement, and Support. She grew the Client Success organization from 5 to 25 team members, created scalable processes to increase retention and optimize client growth, and headed initiative and collaboration projects across internal departments at Yello, which included restructuring product bundle offerings to streamline contracts and decrease implementation time by 40%.
Prior to her position at Yello, Kathleen was the Manager of Customer Adoption at DiaglogTech, where she built the Adoption Team, responsible for on-boarding and customer success. Kathleen is a Chicago native and a University of Illinois graduate.
As Vice President of Customer Success, Kathleen will lead and scale operations within Implementation, Account Management, and Support. “I have a passion for providing exceptional customer interactions, and I am looking forward to playing an influential part of FourKites’ customer satisfaction and growth,” said Kathleen. “FourKites is revolutionizing transparency and efficiency in the logistics industry and I, along with my team, will work closely with all customers to ensure they utilize our robust tracking technology most effectively for maximum visibility and benefit.”
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