AI has received a lot of hype during the past 12 months, with promises to “revolutionize” the way you work. In many cases, those claims were exaggerated.
But for some, AI is, in fact, having a meaningful impact on operations, including the supply chain.
Take Kraft Heinz, for example. "We're not completely autonomous yet," Helen Davis, a senior vice president and head of North America operations, told Business Insider. But the goal is for Kraft Heinz's logistics experts, manufacturing employees, and supply-chain and operations leaders to receive tech-enabled recommendations to meet demand and avoid service disruptions. The north star vision Kraft Heinz is working toward is to create a self-driving, fully autonomous supply chain, says Davis.
While these investments promise to improve efficiency, the company doesn’t view AI as a way to replace its workforce — instead, AI is considered a co-pilot.
"It's almost like you can take a person from day one and make them just as good as a person that's been there 10 years," Davis said. "Because the system is telling you exactly what you need to do."