FourKites Privacy & Cookie Policies

Privacy Policy

FourKites Privacy Policy

Available in: French, Turkish, PortugueseSpanish

Last Modified: July 30, 2019

Introduction.

At FourKites, Inc. (“FourKites”“we”“us”, or “our”), your privacy is of great importance. This FourKites Privacy Policy (“Privacy Policy”) describes our privacy practices.

Please read this Privacy Policy carefully to learn about information that we collect that personally identifies you (“personal information“) and how we use, protect and disclose your personal information when you interact with:

  • The FourKites Platform and its accompanying mobile applications (the “Platform“)
  • The FourKites Website (www.fourkites.com) (the “Website“)
  • The FourKites Community Website (www.support-fourkites.com/community) (the “Community Site“)
  • The CarrierLink mobile application (“CarrierLink“) (collectively our “Services“)

This Privacy Policy applies to personal information where we decide how and why your personal information is to be processed (or to use the European terminology, where we act as a data controller). It does not apply where we are acting as service provider to another organization who decides how and why we process your personal information (or to use the European terminology, where we act as a data processor).

This Privacy Policy DOES NOT apply to personal information that you provide to or is collected by any third party (see Third-Party Information Processing section below). These third parties have their own privacy policies, which we encourage you to read.

FourKites is located in the United States and is certified with the EU-U.S. and Swiss-U.S. Privacy Shield Framework regarding the collection, use, and retention of personal information from the EU and Switzerland in the United States. For more information, please see our Privacy Shield section below.

1. Privacy for Platform Users

This section applies to personal information that we collect and process related to individuals who access the Platform and in the usual course of our business (“Platform Users“). In this section “you” and “your” refers to Platform Users.

The Platform provides real-time visibility and predictive analytics and insights to enable our customers (primarily shippers, third party logistics providers, brokers and carriers) in the shipping industry to plan and track loads over the road, by train, by ocean and by air; manage loads arriving and leaving shipping or warehouse facilities; create visualizations and analysis tools to identify trends in the supply chain and measure impact in real-time and over time; create a network and allow people to communicate with others participating in the trucking and/or shipping industry; and provide customer support.

Where we provide the Platform, we primarily act as a processor on behalf of our customers, however we do process some of your information for our own purposes. The following information applies only to our role as a data controller.

A. Information we collect about Platform Users

Information you provide directly to us when using the Platform: There are various areas within the Platform where you or other Platform Users may provide personal information directly to us. This personal information may include:

  • your name, postal address, email address, telephone number, mobile telephone number, or any other identifier by which you may be contacted online or offline;
  • your user name, password or other credentials you use to access and use the Platform; and
  • your work title, department information, role and other information related to your work or employer.

Information we collect automatically through the Platform: When you download, access, and/or use the Platform, we may use technology to automatically collect information and data as detailed below. In some countries, including countries in the European Economic Area, this information may be considered personal information under the law.

  • Usage Details. FourKites may automatically collect certain details of your access to and use of the Platform, including location data, traffic data, logs, and other communication data and the resources that you access and use on or through the Platform and how you use them.
  • Device Information. We may collect information about the device with which you connect to the Platform and internet connection, including the device’s hardware model, operating system version, unique device identifiers, IP address, browser type, mobile network information, and telephone number.
  • Stored Information and Files. The Platform also may access metadata and other information associated with other files stored on your device or other systems. This may include, for example, ERP/TMS system and version, WMS system and version, OAS system and version, load creation data, pallet data, SKU management/order details, load status information, stop-level business hours, user groups, access management rules, notification rules, and email addresses and mobile telephone numbers to which notifications are to be sent.

B. How We Use Platform Users Information

We use the personal information that we collect about you or that you or other Platform Users provide to us, to:

  • Provide, operate, optimize, manage, maintain and improve the Platform, including customizing and improving the content, navigation and layout, system administration and ensuring the functionality and security.
  • Respond to, or follow up on, your comments and questions, and otherwise provide customer service or provide you with any other information that you request from us.
  • Notify you when updates are available and of changes to the Platform.
  • Give you notices about your account or subscriptions, including expiration or renewal notices.
  • Track Platform usage and performance to better serve our customers and improve user experience, including by monitoring usage patterns, storing information about your preferences, allowing us to customize our Platform according to your individual settings and recognize you when you use the Platform.
  • To send you marketing communications about our Services and events, including via email and in-app notifications, in accordance with your marketing preferences.
  • To carry out other legitimate business purposes, as well as other lawful purposes.

In addition, we anonymize and/or aggregate personal information that we collect about you or that you or other Platform Users provide to us to prepare reports, studies, analyses; maintain and improve the performance or functionality of the Platform; demonstrate the effectiveness of the Platform, and develop new features, products, and other work product.

Some features of the Platform may enable participants in the shipping and/or trucking industry and/or other companies with which we work to communicate and share data, including shippers, carriers, third-party logistic providers, system integrators and device manufacturers. In order for us to make these features available within the Platform, it may be necessary for us to share your personal information with these parties. These parties are not allowed to use personally identifiable information except for the purpose of making such features available through the Platform. There is functionality within the Platform to restrict sharing or disable features of the Platform that automatically collects your personal information (e.g. disable location access from your mobile device for the Platform).

2. Privacy for Visitors

This section applies to personal information that we collect and process about individuals who visit the Website or interact with FourKites online or offline, such as in connection with our recruitment, events, sales and marketing activities (“Visitors“). In this section “you” and “your” refers to Visitors.

A. Information We Collect about Visitors

Information you provide directly to us when using the Website or interact with us online or offline: Certain parts of our Website may ask you to provide personal information voluntarily. For example, we may ask you to provide certain personal information (such as your name, contact details, company name, profile information) in order to find out more about FourKites or the Services, apply for a role with FourKites, or otherwise submit inquiries or make contact with us. We may also collect personal information, such as your contact and job details and feedback, when you attend our events, take part in surveys, or through other business or marketing interactions we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records.

The personal information that you are asked to provide, and the reasons why we want it, will be made clear to you at the point we ask you to provide it. We will also let you know prior to collection whether the provision of the personal information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.

Information we collect automatically through the Website: When you visit our Website, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under the law.

Specifically, the information we collect automatically may include your IP address, your operating system, your browser ID, your browsing activity, and other information about your system and connection and how you interact with our Websites and other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Policy.

B. How we use Personal Information about Visitors

We may use the personal information we collect through our Website for a number of reasons, including:

  • To provide, operate, optimize, manage and maintain the Website, including customizing and improving the content, navigation and layout, system administration and security.
  • To send you information for marketing purposes, in accordance with your marketing preferences.
  • For recruitment purposes if you have applied for a role with FourKites.
  • To respond to your online inquiries and requests, and to provide you with information and access to resources about the Services that you have requested from us.
  • To identify any server, network or other IT issues.
  • To compile aggregated statistics about usage and to better understand the preferences of our Visitors.
  • To carry out research and development to improve the Website.
  • To carry out other legitimate business purposes, as well as other lawful purposes.

3. Privacy for Community Users

This section applies to personal information that we collect and process related to individuals who use our Community Site (“Community Users“). In this section “you” and “your” refers to Community Users.

The Community Site enables its users to connect with one another and create connection groups and/or to post, submit, publish, display, or transmit to other Community Users or to us comments, content, feedback, or materials.

A. Information We Collect about Community Users

Information you provide directly to us when using the Community Site: Certain parts of our Community Site may ask you to provide personal information voluntarily. For example, we may ask you to provide certain personal information (such as your first name, contact details, company name, profile information) in order to access the Community Site or otherwise make contact with us. You may choose to provide additional information when you communicate with us or other Community Users, such as feedback. Note, we may keep copies of any such communications for our records, within the bounds of law.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

Information we collect automatically through the Community Site: When you visit our Community Site, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under the law.

Specifically, the information we collect automatically may include your IP address, your operating system, your browser ID, your browsing activity, and other information about your system and connection and how you interact with our Community Sites and other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Policy.

B. How we use your personal information

We may use the information we collect through our Community Site for a range of reasons, including:

  • To provide, operate, optimize, manage, maintain and improve the Community Site, including customizing and improving the content, navigation and layout, system administration and security.
  • To send you information for marketing purposes, in accordance with your marketing preferences.
  • To respond to your online inquiries and requests, and to provide you with information and access to resources about the Services that you have requested from us.
  • To identify any server, network or other IT issues.
  • To compile aggregated statistics about usage and to better understand the preferences of our Visitors.
  • To carry out research and development to improve the Community Site.
  • To carry out other legitimate business purposes, as well as other lawful purposes.

4. Privacy for CarrierLink Users

This section applies to personal information that we collect and process related to individuals who use CarrierLink such as drivers and other consumers (“CarrierLink Users“). In this section “you” and “your” refers to CarrierLink Users.

CarrierLink provides you with the ability to provide your truck’s location so that we can integrate that information into the Platform, to enable our customers to plan and track their freight and communicate with you and others. It also provides you with the ability to (a) send messages directly to the shipper or the receiver’s facility to provide information on status of the load; (b) check-in and check-out of the shipper or receiver’s facility (including, without limitation, complete and submit forms required by the facility, schedule appointments with the facility and receive instructions as to dock assigned to you to load or unload the freight; (c) to rate and review shipping and warehouse facilities; (d) upload a photo of a shipping document (e.g. POD document) and (e) use turn-by-turn navigation.

A. Information We Collect about CarrierLink Users

Information you provide directly to us when using CarrierLink: When you use CarrierLink, we may ask you to provide personal information voluntarily. For example, when you setup CarrierLink we will ask you for your name, contact and password information in order to facilitate your access to CarrierLink. It may also ask you for your status (e.g. on duty, driving, off duty) and hours of service. You may also rate and review shipping or warehouse facilities and amenities. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information we collect automatically through CarrierLink: When you use CarrierLink, we may also collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under the law.

Specifically, the information we collect automatically may include your IP address, your operating system, your mobile browser ID, your browsing activity, and other information about your mobile phone and connection and how you use CarrierLink. We may collect this information as a part of log files as well as through the use of tracking technologies. Our use of tracking technologies is discussed more below, and in more detail in our Cookie Policy.

In addition, CarrierLink may access metadata and other information associated with other files stored on your device or other systems. This may include, for example, photos.

Carrier Link also collects real-time information about the location of your device, including your actual location as determined by GPS signals sent by your mobile device or other technologies to determine location (including to provide turn by turn navigation), some of which may be made available through third-party licensors.

In addition, we anonymize and/or aggregate personal information that we collect about you or that you provide to us to prepare reports, studies, analyses; maintain and improve the performance or functionality of CarrierLink and the Platform; demonstrate the effectiveness of CarrierLink and the Platform, and develop new features, products, and other work product.

B. How we use personal information of CarrierLink Users

We may use the information we collect through CarrierLink for a range of reasons, including:

  • Provide, operate, optimize, manage, maintain and improve the Platform and CarrierLink, including customizing and improving the content, navigation and layout, system administration and ensuring the functionality and security.
  • Collect ratings and reviews of shipping or warehouse facilities and amenities.
  • Respond to, or follow up on, your comments and questions, and otherwise provide customer service or provide you with any other information that you request from us.
  • Notify you when updates are available and of changes to CarrierLink.
  • Give you notices about your account.
  • Track CarrierLink usage and performance to better serve our customers and improve user experience, including by monitoring usage patterns, storing information about your preferences, allowing us to customize CarrierLink according to your individual settings and recognize you when you use CarrierLink.
  • To carry out other legitimate business purposes, as well as other lawful purposes.

General Information

A. Third-Party Information Processing

When you use the Services, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • The carrier company for which you work or by which you are engaged.
  • The shipper(s) or brokers of loads you carry.
  • Third-party technology or service providers for carriers, brokers and/or shippers.
  • Third-parties that provide support or services for the Platform and/or Website.
  • Advertisers, ad networks, and ad servers.
  • Analytics companies.
  • Your mobile device manufacturer.
  • Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use the Platform and/or the Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Your Right and Choices section below.

B. Combining your personal information

We may combine personal information with other information we collect or obtain about you (such as information we source from our third-parties) to serve you specifically, such as to deliver a product or service according to your preferences or restrictions, or for advertising or targeting purposes in accordance with this Privacy Policy. When we combine personal information with other information in this way, we treat it as, and apply all of the safeguards in this Privacy Policy.

C. Who do we share your personal information with?

In addition to the specific purposes set out above, we may disclose personal information that we collect or that you provide:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restricting, reorganization, dissolution, or other sale or transfer of some or all of FourKites’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by FourKites about Platform users and/or Website visitors is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • To any other third party you authorize us to disclose it to.
  • To comply with any court order, law, or legal process, including responding to government or regulatory requests or with law enforcement agencies or for an investigation related to public safety.
  • To enforce our rights arising from any contracts entered into between you or your company and us, including agreements for subscriptions to the Platform, and for billing and collection.
  • For Platform and CarrierLink Users, to shippers, carriers, brokers and other participants in the shipping and/or trucking industry to provide the Services, pursuant to agreements with each such licensee.
  • For the Community Site, to other Users of the Community Site.
  • If we believe disclosure is necessary or appropriate to protect our rights, property, or safety of FourKites, our customers, or others or to enable us to take precautions against liability.

FourKites may disclose aggregated information without restriction.

D. Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Platform or of the Website, like message boards. The information you share in public areas may be viewed by any user of the relevant Services, such as the Community Site.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Services.

E. Location and Retention of Your Personal Information

If you are using our Services from outside the United States, be aware that your information will be transferred to, and maintained on, IT infrastructure located within the United States and further that your information may be accessed within the United States and/or our team in India. Notwithstanding our Privacy Shield Certification, the collection, use, retention and any other processing of your information will be governed by United States law and further by the specific jurisdictions within the United States where that information is stored, unless otherwise specified.

We hold your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy. If you would like more information about specific retention periods you can email us at privacy@fourkites.com.

F. Your Right and Choices

Depending on relevant laws in your country, you may have rights such as rights to request to access, port, object, correct and erase the personal information that we hold about you. In addition to any legal obligations, we strive to provide you with choices regarding the personal information you provide to us, where it makes.

You can exercise control over the following uses of your information.

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Platform, Community Site and/or the Website may then be inaccessible or not function properly.
  • Location Information. You can choose whether or not to allow the Platform and CarrierLink to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Platform may then be inaccessible or not function properly.
  • Promotion by the Company. If you do not want us to use your email address to promote our own or third parties’ products or services, you can opt-out by sending an email to unsubscribe@fourkites.com.
  • If you want to make a request to access, correct, or delete any personal information that you have provided to us, or any other right, email privacy@fourkites.com. Note that we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement (including contractual) or cause the information to be incorrect. We may still retain copies of your personal information in cached and archived copies or might have been copied or stored by other users of the Services. Proper access and use of information in connection with the Services is governed by our agreements with the company licensing access to the Services.
  • We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.
  • Within our Services we provide functionality allowing you to review and update certain aspects your personal information via your account profile page.

G. Legal Basis for Processing Your Personal Information (EEA individuals)

If you are from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect and use personal information from you where the processing is in our legitimate interests and not overridden by your data-protection interests or fundamental rights and freedoms. Typically, our legitimate interests include improving, maintaining, providing, and enhancing our technology, products, and services (including the Services); ensuring the security of the Services; and for our marketing activities.

If you are someone who has downloaded CarrierLink (such as a driver), we need your personal information to perform a contract with you (that is providing the CarrierLink App and connected services). Similarly, this will be the case if you have decided to join the Community Site, you will form a contract with us and we will need your personal information in order to provide the Community Site.

In some other limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at privacy@fourkites.com.

H. Privacy Shield (EU and Swiss Individuals)

FourKites complies with the EU-U.S. and the Swiss-U.S. Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from EU member countries transferred to the United States pursuant to Privacy Shield. FourKites certifies that it adheres to the Privacy Shield principles with respect to such data. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov/list.

FourKites’ responsibility for data it receives pursuant to the Privacy Shield and subsequently transfers to third parties is detailed in the Privacy Shield Principles. FourKites complies with the Privacy Shield Principles for all onward transfers from the EU and Switzerland, including the onward transfer liability provisions. FourKites remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless FourKites proves that it is not responsible for the event giving rise to the damage.

With respect to personal information received or transferred pursuant to the Privacy Shield Frameworks, FourKites is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including as required to meet national security or law enforcement requirements.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to privacy@fourkites.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to privacy@fourkites.com. In the event that we ever collect, use, or share sensitive data, we will provide appropriate opt-in choice. FourKites commits to responding to complaints about your privacy and our collection and use of your personal information within 45 days of receiving your complaint. Individuals with questions or complaints regarding this Privacy Policy should first submit inquiries via e-mail to privacy@fourkites.com. FourKites has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

Under limited circumstances, binding arbitration may be a dispute resolution mechanism if your complaint is not resolved through these channels. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

I. Special Note About Children under the Age of 13

The Platform and the Website are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at privacy@fourkites.com.

J. Your California Privacy Rights

California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@fourkites.com.

K. Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and will provide any other notice required by our legal obligations.

You are responsible for ensuring we have an up-to-date active and deliverable email address and/or mobile phone number for you and for periodically visiting this privacy policy to check for any changes.

L. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: privacy@fourkites.com

Cookie Policy

FourKites Cookie Notice

Last Modified: June 26, 2019

This Cookie Notice explains how FourKites, Inc. and its subsidiaries collectively “FourKites ”, “we“, “us“, and “ours“) use cookies and similar technologies to recognise you when you visit https://www.fourkites.com or any other site which includes a link to this Notice (“Site“). It explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Notice does not apply to any cookies, identifiers or similar tracking technologies that we process in connection with the services that we provide to our business and corporate customers.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a Site. Cookies are widely used by Site owners in order to make their Sites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the Site owner (in this case, FourKites ) are called “first party cookies”. Cookies set by parties other than the Site owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the Site (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the Site in question and also when it visits certain other Sites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Sites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Sites. Third parties serve cookies through our Sites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Sites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Site you visit):

Types of cookie Who serves these cookies How to refuse
Essential Site cookies: These cookies are strictly necessary to provide you with services available through our Sites and to use some of its features, such as access to secure areas. FourKites Because these cookies are strictly necessary to deliver the Sites to you, you cannot refuse them.
You can block or delete them by changing your browser settings however, as described below under the heading “How can I control cookies?”.
Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable. FourKites To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Sites are being used or how effective are marketing campaigns are, or to help us customise our Sites for you. FourKites
Google Analytics
To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. FourKites
Wistia
Linkedin
DoubleClick (Google)
To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Alternatively, please click on the relevant opt-out link below:
For Google Ads, you can update your settings by visiting https://adssettings.google.com/
Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Sites through third party social networking and other Sites. These cookies may also be used for advertising purposes too. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a Site. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Sites or opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Sites to another, to deliver or communicate with cookies, to understand whether you have come to our Sites from an online advertisement displayed on a third-party Site, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Sites. These companies may use information about your visits to this and other Sites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site though your access to some functionality and areas of our Site may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

How often will you update this Cookie Notice?

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Notice indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@fourkites.com.

Data Security

FourKites Data Security

At FourKites, protecting the information that we are trusted with is our priority. The general information below to give you an overview of how we secure the data entrusted to us. 

SOC 2 Certification

FourKites is SOC 2 Type II compliant. SOC 2 is an evaluation of the design and operating effectiveness of controls that meet the AICPA’s Trust Services Principles criteria. Every year we are subject to independent audit. We make available our SOC 2 Type II Report upon request. You may make a request by emailing compliance@fourkites.com and signing an NDA.

Data Center Security

  • FourKites tracks millions of loads for our global customers using secure cloud-based infrastructure hosted in the United States.
  • We use AWS as our cloud partner to host our data in some of the most secure facilities available today in locations that are protected from physical and logical attacks as well as from natural disasters.
  • We utilize the AWS suite of security controls to protect your data. See AWS Data Center Controls for more information about AWS’s comprehensive approach to security.

Protection from Data Loss, Corruption

  • All databases are kept separate and dedicated to prevent corruption and overlap. 
  • We have layers of logic that segregate Customer accounts from each other.
  • Customer data is regularly backed up and kept in separate locations (in accordance with the AWS approach to redundancy and reliability).

Application Level Security

  • The Platform supports the use of complex passwords.
  • All account passwords are hashed. 
  • The Platform and CarrierLink (Website and APIs) are secured with SSL encryption.
  • We perform regular external security penetration tests annually using different vendors on the Platform and all mobile applications. The tests involve high-level server penetration tests, in-depth testing for vulnerabilities inside the application, and social engineering drills.

Internal People Processes and Education

  • Need to know: Only employees with a business need to know your information will be provided with access to it.
  • Employee Training and Awareness: We train all FourKites employees on best security practices, including how to identify social engineering, phishing scams, DDOS attacks and hackers and report to appropriate teams.
  • Background Checks: Employees on teams that have access to customer data (such as tech support and our engineers) undergo criminal history and background checks prior to employment.
  • IT Audits: Internal IT audits are performed semi-annually and the whole process is reviewed by the Chief Information Security Officer.

Network Security

  • Our network security team and infrastructure team helps protect your data against the most sophisticated electronic attacks and other external network threats. 
  • We can’t give you too much information about these here (we don’t want to potentially help those we are trying to stop) but would be happy to discuss our procedures with you.

Responsible Disclosures/Vulnerability Reporting

If you believe that you are seeing suspicious activity in relation to the FourKites Services please email infosec@fourkites.com.

Privacy & Security Certifications

FourKites Privacy and Security Certifications

SOC 2 – FourKites is SOC 2 Type II compliant. SOC 2 is an evaluation of the design and operating effectiveness of controls that meet the AICPA’s Trust Services Principles criteria. Every year we are subject to independent audit. We make available our SOC 2 Type II Report upon request. You may make a request by emailing compliance@fourkites.com and signing an NDA.

Privacy Shield – FourKites has certified under the Privacy Shield for further information please see our certification, available here

GDPR

GDPR

Keeping on top of global level developments

  • Our Legal team partners with our developers and engineers to make sure our products and features comply with applicable international spam and privacy laws.
  • We retain a European law firm to consult on EU privacy issues.

Privacy Shield

FourKites has certified under the Privacy Shield for further information please see our certification, available here

GDPR

The General Data Protection Regulation (GDPR) is a broad piece of law designed to ensure data protection for individuals within the European Union (EU) and/or individuals outside the EU whose data is handled by organizations who do business in the EU.  GDPR compliance is important to us, and to our customers. As such, we have put in place a comprehensive GDPR program, including: 

  • Having detailed data protection and security terms with our customers in our Master Subscription Agreement and Data Processing Addendum. These terms have been updated as part of our GDPR program to comply with Article 28 requirements.
  • Certifying under the EU-US and Swiss-US Privacy Shield Program to protect information in accordance with the Privacy Shield Principles.  You can find more about the Privacy Shield here or view our Certification here.
  • Having data protection and security terms with our vendors to ensure onward transfer of your data is safe.
  • Publishing details regarding the sub-processors we use in our platform.
  • Updating our privacy policy and cookie notice which you can find here.
  • Having appropriate technical and organizational security measures in place to protect the personal information that you trust us with, including those measures described under the Data Security tab. FourKites is SOC 2 Type II compliant.
  • Ensuring that privacy and security risk assessment procedures are embedded in our product lifecycle.
  • Ensuring that our products have the capability to support individual rights requests.

Maintaining accurate data processing records of the personal information processing that we undertake as both a controller and a processor.

Start enhancing your supply chain today.

The road to stronger global supply chain management starts with FourKites. Contact our team to learn more.

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