Carrier tracking and temperature control drive cost and time savings for Yusen while enhancing customer service
Amsterdam – 26 June 2025 – Yusen Logistics Global Management Co., Ltd.’s (CEO: Hiroki Harada) European healthcare division has launched NIC-Place, a global carrier visibility solution from FourKites®, the leader in AI-driven supply chain transformation. Yusen Logistics will use NIC-Place to track and monitor its customers’ assets, enable road carriers throughout Europe to safely share data, and optimise logistics processes all in one platform.
Armed with FourKites’ NIC-Place solution, Yusen Logistics has already elevated customer satisfaction, enhanced its over-the-road transport processes and improved management of its fleet of subcontracted European carriers. The solution provides real-time tracking of temperature controlled vehicles, empowering the Yusen Logistics team with real-time, accurate estimated arrival times, delay notifications, and real-time temperature monitoring and alerts, — an essential capability for ensuring shipment integrity.
“Any mistakes in temperature tracking can cost money, negatively impact reputation and most importantly risk people’s health,” says Frank Gosnell, Head of CI & Digitalisation, Healthcare at Yusen Logistics (UK). “We used to gather temperature reports from hauliers manually, which took too much time, and frustratingly, we often could only get this information after a trip was over. Thanks to FourKites, we can now proactively provide our clients with highly accurate real-time visibility into temperature at any time, no matter where our fleet is. This has significantly increased our credibility and skyrocketed our customer service.”
Yusen Logistics European healthcare division moves products for the world’s top pharmaceutical companies that demand rigorous temperature control at every stage of the supply chain. Yusen Logistics previously relied on a legacy in-house shipment tracking solution that, according to Frank, was outdated, lacked temperature reporting, and was burdened by fragmented, disorganized data. Since launching NIC-Place, Yusen Logistics team now has a solution that easily integrates with their hauliers as well as their own systems to give a holistic view of assets in real time across their network.
“The custom alarms, from temperature deviations to door openings, are preventing costly delays and ensuring our customers’ goods arrive safely and pass every regulation,” Frank continues. “Additionally, onboarding hauliers to NIC-Place has been a dream, both for us and our carriers, because it’s so easy and fast.”
“Real-time visibility, high-quality data and customised alarms are making a difference to Yusen Logistics business and we’re delighted to be part of their success story,” says Kevin Kruekis, Managing Director, NIC-Place. “Previously, Yusen Logistics were tracking about 70% of shipments. Since launching NIC-Place Yusen Logistics is already tracking close to 100% of their shipments.”
Looking ahead, Franks says his team is keen to explore expanded applications of AI to further enhance their operations, from automating workflows to making their data more predictive of supply chain disruptions and automated actions to resolve them.
About Yusen Logistics
Yusen Logistics Co., Ltd. was founded in Tokyo in 1955. With over 25,000 employees at 650 locations in 46 countries and regions worldwide and more than 3.4 million square meters of warehouse space, Yusen Logistics is one of the global leaders in logistics. Its service portfolio ranges from supply chain management and consulting to contract logistics, hazardous materials logistics, and reverse logistics. As a lead logistics provider, Yusen Logistics manages all logistics processes for its customers. Its transport services cover air and sea freight, rail and road transport, intermodal and multimodal solutions, as well as customs clearance—both nationally and internationally.
Yusen Logistics Co., Ltd. is a member of the Japanese Nippon Yusen Kaisha Group, also known as NYK, one of the oldest and largest shipping companies in the world, founded in 1885. NYK is listed on the Tokyo Stock Exchange, employs a total of 35,200 people.
About FourKites
FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimise performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. www.fourkites.com
