Every weekday at 8:30 a.m., a group of Kraft Heinz officers gathers in a corner office affectionately deemed “the war room” at the company’s Chicago headquarters. They don’t discuss how they might dominate the competition. They discuss the real war — the war within every supply chain.

No matter how stiff the competition in any category of manufacturing, delivering what you say you’re going to deliver when you say you’re going to deliver it is a primary challenge for any supply chain. That’s why the metric on-time and in-full (OTIF) causes so much consternation.

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