With so much excitement — and hype — surrounding recent technological breakthroughs it can be easy to forget that technology alone cannot resolve an organization’s challenges. When it comes to implementing AI, Gartner suggests identifying the organizational barriers that could hinder supply chain AI from succeeding and leveraging change management approaches to remove those hurdles.
Yet, according to the 2024 Third-Party Logistics Study, 39% of shippers and 27% of 3PLs don’t consider change management critical. As FourKites founder and CEO, Matt Elenjickal, writes for Forbes, this thinking is misguided.
“I’ve personally seen Fortune 100 companies spend up to six months thoroughly thinking through the before-and-after of impacted business processes,” says Elenjickal. “That’s time well spent as it helps reduce downstream issues.”
Successfully deploying new technology goes beyond just plugging in a solution. It demands a shift in mindset, focused change management and early attention to people and processes.
Speaking of AI,
With a new administration taking office in January, potential tariffs are creating even more uncertainty for supply chain leaders. "Different manufacturing subsectors will experience wildly different outcomes,”
As the year winds down and shippers and carriers gear up for contract negotiations, Stephen Dyke
