Deliver Responsive Customer Service Around the Clock.
Hello! I’m Cassie, your AI-powered customer service specialist. I manage inquiries and resolve claims and disputes at any time of day or night.
Hello! I’m Cassie, your AI-powered customer service specialist. I manage inquiries and resolve claims and disputes at any time of day or night.
As a Digital Worker, I handle the endless stream of questions like “where’s my order?” and claims disputes that consume your team’s entire day. I give your team time back, so they can focus on the complex inquiries and disputes that truly need their human judgment.
What does that mean for you? Cassie eliminates reactive customer service and hours spent gathering evidence for claims disputes. With proactive order monitoring and seamless, automated claims resolution, your teams can focus on the highest-complexity customers, orders, and disputes.
Teams that hire me:
Traditional customer service teams spend their days bogged down in low-priority work. Cassie refocuses those teams by tackling large volumes of repetitive scenarios with speed and ease. She proactively monitors every order and empowers your team to rebut unjustified claims at scale. She handles customer service end-to-end by:
Responding to routine inquiries instantly across email, chat, and support ticket systems
Proactively sharing tailored updates according to customer requests
Analyzing customer penalty reports, automating OTIF and OS&D claims intake
Building evidence-backed cases that protect your bottom line
Transform your customer service operations and protect your margins through intelligent automation.
Offloaded standard inquiries
Reduction in costs per customer interaction
More human capacity unlocked for complex inquiries
Reduce routine inquiry response time from hours to seconds at any time of day
Transform your operations with digital workers that automate, orchestrate, and accelerate your performance.