With frontline support materials like protective gear and cleaning supplies in high demand in recent months, less-than-truckload (LTL) has been an increasingly attractive solution for many manufacturers. It’s ideally suited for freight that needs to be shipped quickly, without having to wait for enough material to fill a full truck.

However, LTL shipments have historically posed many problems for stakeholders, due to the inherent complexity of multiple terminal stops and widely variable transit times for LTL freight. When “day of arrival” is the gold standard for shipments, it’s no wonder LTL shipments leave many customers dissatisfied.

Given the immediate needs of so many of today’s shippers, especially during the COVID-19 pandemic, FourKites has made it easier to gain visibility into these tricky loads.

What can you do?

  • Looking for immediate updates on your LTL freight? Reach out to your carrier by phone. Although you may have to work with an automated help line, it will be faster (5-20 minutes) than contacting the carrier via email (1-2 hours response time). If you’re not in a hurry for a response, use email, as you will then have a valuable paper trail. 
  • Looking to bypass manual carrier communications entirely? FourKites offers centralized documentation for every stakeholder, enabling you to shift your teams from time-consuming phone calls to more valuable customer-focused efforts.


FourKites is committed to helping companies mitigate supply chain disruptions during this unprecedented time. Contact us for more information.

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