For supply chain teams, data, or the lack of it, remains one of the biggest challenges. Not necessarily internal data, but aggregating and making use of external data.
Though organizations have data from planning, transportation and warehousing, gaps remain.
Steve Brooks, joint editor at
Enterprise Times and senior analyst at Synonym Advisory, spoke with FourKites’ Himanshu Mehrotra to examine how organizations are overcoming these gaps, and the ways AI is being deployed to help.
“If a customer wanted to delay delivery by three days, it would take between five to six hours to complete the task because of the volume of enquiries and the need to read through them all. With an AI agent, the process can be automated and take minutes rather than hours.”
During a discussion about AI agents in supply chain, 
Speaking of AI agents, they now have the ability to address manual document compliance processes and reactive customer service workflows — 
