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VISIBILITY 2023 FAQs

General Conference Information

1. What are the conference dates and location?

Wednesday, September 6th, 2023 & Thursday, September 7th, 2023 at the Hyatt Regency Chicago – 151 E Wacker Dr, Chicago, IL 60601

2. What is included in registration?

Conference Registration includes 2 hotel nights at the Hyatt Regency Chicago, exclusive conference swag, access to all workshops, general sessions, conference materials, giveaways, the Expo Hall, all meal functions, and the conference wrap party. Links to the conference recordings will be sent to attendees following the conclusion of the event.

3. How many meals are included with registration?

All meals during the conference are included in registration. This includes breakfast, lunch, and snacks. Drinks and heavy appetizers are provided at Wednesday’s Happy Hours, and full dinner and drinks will be served at our wrap up event on September 7th.

4. What is the full schedule of events?

We are still finalizing our full schedule; however, you can see a high-level agenda posted on our registration page that outlines all major activities for September 6th & 7th. A full agenda will be posted soon.

5. Are there registration restrictions?

Registration for Visibility 2023 is limited to qualified supply chain professionals. Representatives of companies with products or services that compete with FourKites’ products and services are prohibited from attending. All registrations are subject to approval and FourKites, in its sole discretion, reserves the right to deny or cancel any registration for any reason. Canceled registrations will have their event registration fee refunded. No refunds will be made for travel, or any other direct or indirect expenses.

6. How do I modify my registration?

Please reach out to [email protected] for any changes in your reservation.

7. What is the cost to attend the two-day conference?

We have a few pricing options available for attending the conference.

Early Bird Pricing – Register on or before July 12. Total Cost: $550 (BEST VALUE)

  • What’s Included?
    • Conference Pass for September 6th & 7th – Includes all food and beverages, conference sessions and materials, and entertainment.
    • 2 Hotel Nights at Hyatt Regency Chicago $225 per night (Suggested, check-in September 6th, and check-out September 8th)
    • Plus all associated taxes & fees
    • You will be able to add on additional room nights before September 6th and after September 8th during registration. Additional room nights will still be able to take advantage of our room block rate of $225 per night.

Standard Conference Pricing – Register from July 13, 2023 – Aug 11, 2023 Total Cost: $625

  • What’s Included?
    • Conference Pass for September 6th & 7th – Includes all food and beverages, conference sessions and materials, and entertainment.
    • 2 Hotel Nights at Hyatt Regency Chicago $225 per night (Suggested, check-in September 6th, and check-out September 8th)
    • Plus all associated taxes & fees
    • You will be able to add on additional room nights before September 6th and after September 8th during registration. Additional room nights will still be able to take advantage of our room block rate of $225 per night.

8. How do I get an invoice?

Please reach out to [email protected] to receive an invoice.

9. How do I request accessibility services?

Contact our conference help desk directly with any questions or needs at [email protected]. Please note that FourKites will do everything in its power to accommodate all accessibility-related requests, but cannot guarantee that all requests will be fulfilled.

10. What is the registration cancellation policy?

FourKites’ top priority is the health & safety of our attendees. We understand that every situation and region may be different during this time. As a result, we have implemented a risk-free registration process. Cancellation Deadline is Friday, August 11, 2023, 11:59 PM CT.

11. Cancellation Terms:

After you register, if you are no longer able to attend in person in Chicago, a full refund of your pre-paid registration fee will be available if you cancel by Friday, August 11, 2023, 11:59 PM CT. You are not able to cancel and no refunds will be honored after this date. Your cancellation must be received by the stated cancellation deadline and will be accepted in writing only to: [email protected].

No-shows for the conference will not receive a refund.
This cancellation policy applies to registration fees and/or hotel reservations you have purchased through the Visibility 2023 registration process. Not including any hotels or accommodations booked outside of FourKites.
This cancellation policy is not applicable to sponsorship & exhibitor agreements. Please see your sponsorship and exhibitor agreement for Visibility 2023’s cancellation policy for sponsors and exhibitors.

  • Please remember that canceling your registration will automatically cancel your hotel and vice versa, but will not cancel any other travel arrangements you may have made. You are responsible for canceling your own airline, car rental, or other pre-planned travel reservations.

Health & Safety

1. What are your safety protocols?

FourKites’ #1 priority is the health and safety of our attendees, employees, and staff supporting Visibility 2023. In partnership with the Hyatt Regency Chicago, FourKites will adhere to all official government and local authority guidance, as well as any venue or location-specific regulations. We will continue to monitor the evolving situation and guidelines.

Duty of Care Measures – as of as of April 31, 2023

In partnership with the Hyatt Regency, FourKites will adhere to all official government and local authority guidance, as well as any venue or location-specific regulations. We will continue to monitor the evolving situation and guidelines. The safety of our attendees and staff are our highest priority. Safety measures listed below are in accordance with the CDC and local authority guidelines. FourKites cannot provide specific risk levels for event activities. It is important to consider your own personal situation and the risk to you, other attendees and staff before participating.

  • In accordance with the CDC and the state of Illinois, attendees will no longer be required to wear facial coverings at Visibility 2023. We will not require proof of vaccination; however, we encourage attendees who are not fully vaccinated or immunocompromised to consider wearing a mask and exercising safe social interactions.

2. What if I have dietary restrictions?

There is an opportunity to indicate special dietary restrictions during the registration process. Please note that FourKites will do everything in its power to accommodate restrictions and allergies, but cannot guarantee that all requests will be honored.

Agenda and Programming

1. What is the Innovation Workshop?

The Innovation Workshops are held first thing in the morning, on September 6th. This is considered a pre-conference event. Meet with a cohort of FourKites product designers, product managers, engineers, and other FourKites customers in a design workshop. We’ll split customers into three different groups, each tackling a different challenge in supply chain management. The product team will lead participants through discovery and design exercises and together the group will create late-stage designs in less than one day. Please note that space is limited, and will require a confirmation email to attend.

2. What is the FourKites Appointment Manager Council Call, and why should I join?

The FourKites Council Call will take place September 6th, from noon to 1 pm CT. Join your peers for this Appointment Manager Council Call to hear our 2023 strategy and a sneak peek into this quarter’s roadmap. Share your pain points, wins and challenges! Your feedback and conversation will help us align our product roadmap with your priorities.

3. What is the FourKites Academy Live, and why should I join?

FourKites Academy – LIVE is an interactive training session on all things Visibility. Whether you are brand new to FourKites or just looking to increase your knowledge there is something for everyone. After completion you will be an expert of the FourKites platform, including how to navigate, mastering the tools to extend the value and how to become a champion of Visibility within your organization. Don’t miss this opportunity to gain valuable insights and take your career to the next level! Participants will receive a digital badge within their FourKites Community Profile.

4. What is the Golden Kite Award, and how do I apply?

The Golden Kite Award is an award that recognizes customers who have achieved exceptional success in enhancing their visibility initiatives using the FourKites Platform.  To be considered for the award, customers must showcase how their teams have excelled in one or more of the five categories, namely Improved Customer Experience, End-to-End Optimization, Supply Chain Agility, Collaboration, & Green Earth.  Applications can be submitted for the 2023 Award by navigating to our registration page here, before July 26th!

Attendee Information

1. I can’t locate my registration confirmation email.

There may be a slight delay in registration confirmation emails, as we review all individuals who register. If you have not received a confirmation within 5 business days, please email [email protected] and our help desk team can help you verify your registration status.

2. Will I have an opportunity to meet with a FourKites expert?

Yes! FourKites Experts will be available in the Expo Hall the evening of May 6th for the Community Meetup & Networking Happy Hour as well as all day May 7th during conference hours. More information regarding 1:1 appointment scheduling will be available closer to the event via email to all registered attendees.

3. Will conference recordings and/or presentations be available?

All conference content will be made available to attendees following the conclusion of the event. We will send out detailed information on how to access this content in our post-conference emails.

4. Do you have information that I can provide my boss stating the value of this event should I attend Visibility 2023?

We’ve built out a toolkit to help you build a better business case for attending Visibility 2023. Access the toolkit.

5. Are guests allowed to attend?

No, we are only allowing confirmed registered attendees to join us for all conference activities, including but not limited to our networking happy hours and evening events.

6. What is the weather like in Chicago in September?

The average temperature in Chicago in September for a typical day ranges from a high of 74°F (23°C) to a low of 60°F (16°C). Some would describe it as mildly cool with a gentle breeze. The complete conference agenda takes place indoors, which tends to be cool. Make sure to pack accordingly.

7. I’m no longer attending Visibility 2023. What should I do?

  • Please reference our cancellation policy.
  • If you are no longer attending Visibility 2023 but someone will be coming in your place, please let us know by emailing [email protected].
  • If you are no longer attending Visibility 2023 and no one is coming in your place, please cancel your event registration by emailing [email protected].

8. What should I wear?

We recommend business casual attire for the entire conference. Dress pants or jeans, dresses, blouses, and sportcoats (tie or no tie – up to you!), are welcome. Conference ballrooms tend to be chilly so please consider bringing a blazer or a sweater.

Hotel and Travel

1. When should I arrive and depart?

It is recommended that attendees that are participating in our Innovation Workshops, Customer Advisory Boards, and/or FourKites Academy LIVE programs arrive Tuesday, September 5th. For attendees not participating in our pre-conference events, we recommend arriving on Wednesday, September 6th, and staying for the entirety of the conference on September 7th (starting at 8 am, and ending at 10 pm), and then checking out and departing on September 8th for the best possible experience.

2. How do I book my room?

  • Once your registration is approved, you will receive a link to complete your registration and  book your room directly through the FourKites registration portal. Please note, booking a hotel within our registration portal is the only way to receive our heavily discounted rate at the Hyatt Regency Chicago.
  • The hotel Room cut-off date is Wednesday, August 23, 2023, 11:59 PM CT. for all attendees. FourKites cannot guarantee any rooms past this date. All rooms within the room block are first come, first serve, and subject to availability.

3. What is the per-night cost breakdown for the Hyatt Regency Chicago?

We have secured a reduced room rate of $225 per night (+ taxes & fees), for attendees booking within our block. You can reserve your room through our registration portal. You will receive a confirmation from the hotel confirming your booking. If you have not received this email, you can reach out to [email protected] and our help desk team will be happy to assist.

4. What if I do not need hotel accommodations?

If you are local to Chicago or do not need hotel accommodations, please use code CHILOCAL during the second step of the registration process.

5. What if I need parking at the Hyatt Regency Chicago?

Parking is not included in your hotel reservation. There are several self-parking options available nearby, the closest being 111 East Wacker. Please visit those individual websites for pricing and availability. Valet parking is available at the Hyatt Regency Chicago for $79 /Overnight.

6. How far is the conference hotel from the airport?

  • From O’Hare
    • By Train: The Blue Line L Train Service runs from O’Hare to Chicago. The train ride is approximately 1 hour to the Washington Blue Line stop which is 0.5 miles (10-minute walk) from the Hyatt Regency Chicago.
    • By Car or Ride Share Service: it is 15 miles, which is approximately a 45-minute to hour-long drive, due to current construction, and dependent upon traffic.
  • From Midway
    • By Train: The Orange Line L Train Service runs from Midway Airport to Chicago. The train ride is approximately 1 hour to the State/Lake Orange Line stop which is 0.5 miles (10-minute walk) from the Hyatt Regency Chicago.
    • By Car or Ride Share Service: it is 13 miles, which is approximately an hour-long drive, due to current construction, and dependent upon traffic.

7. Where is the hotel located in Chicago?

The AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of downtown Chicago, connected to the Illinois Center and within minutes of the Magnificent Mile, Navy Pier, Millennium Park & Maggie Daley Park.