You've Got Visibility. Now Let AI Take the Wheel.
From shipment tracking to autonomous supply chain execution.
Autoliv has built a real foundation with FourKites, your single source of truth for shipments across truckload, LTL, and your growing ocean program. But visibility alone doesn’t resolve a carrier exception, respond to an OEM customer inquiry, or catch a supplier timing shift before it hits a production line. With call-off volatility up, rapid expansion in India and China, and a ~$25M tariff cost recovery gap, the next step isn’t more dashboards. It’s AI that acts.
Notice: This custom resource center was created exclusively for Autoliv and is not shared with other organizations. All content is intended solely for Autoliv’s internal review. All company names, logos, and trademarks are used solely for identification purposes and do not imply endorsement, partnership, or affiliation.
Blind Spots That Visibility Alone Can’t Fix
Your current FourKites deployment gives your team real-time shipment status across truckload and LTL, but the manual workflows that sit around it haven’t gone away. Carrier exceptions still require someone to make a call. OEM customers still call your team for status updates. Supplier timing shifts still surface too late to act on. And as Autoliv grows (38% organically in India, 30% in China domestic OEMs) those manual touchpoints compound faster than any human team can scale.
There’s also a financial dimension that visibility alone doesn’t solve. With ~$25M in tariff exposure and only ~70% customer cost recovery, your finance team needs granular freight data to back recovery negotiations. Detention costs, carrier underperformance, and working capital tied up in in-transit inventory are all places where the right data, which FourKites can surface automatically, turns into recoverable margin. Your foundation is in place. Adding the AI layer is what unlocks it.
The AI Layer Your Supply Chain Has Been Waiting For
Track & Trace
Tracy: Carrier Exceptions Handled, Not Escalated
Challenge: Across Americas, EMEA, and APAC, your logistics teams manually monitor shipments and contact carriers when exceptions arise. This workflow runs around the clock and across time zones, and can’t scale with Autoliv’s regional growth.
Solution: Tracy, FourKites’ Track & Trace AI agent, monitors every shipment 24/7 and handles carrier communications autonomously. Load not picked up? Shipment falling behind? Tracy investigates, follows up with the carrier, and escalates only when a human decision is genuinely needed. Now your team manages by exception, not by inbox.
Impact:
- Spend 85% less time investigating exceptions and writing emails
- Reduce expedite spend by 15% to 25% with automated exception management
- Automate carrier and facility coordination, trimming OTIF penalties by 20% to 30%
- Accelerate invoicing and reduce days of sales outstanding by 1-2 days
Customer Service
Cassie: OEM Updates Before They Ask
Challenge: When a shipment to an OEM customer runs late, Autoliv’s team manually identifies the delay, drafts a notification, and coordinates across internal teams, burning time your logistics and customer service teams don’t have in a just-in-time environment.
Solution: Cassie, FourKites’ Customer Service AI agent, monitors order status and proactively sends updates to your OEM customers before they call you. She handles routine tracking inquiries, manages OTIF and OS&D claims intake, and responds across email and support channels autonomously, around the clock.
Impact:
- Reduce routine inquiry response time from hours to seconds at any time of day
- Offload up to 80% of standard inquiries like order status and disruption impacts
- Unlock up to 50% more human customer service capacity for complex inquiries and claims
- Reduce costs per customer interaction by up to 45%
Supplier Operations
Sam: Bring Every Supplier Online, Without the IT Lift
Challenge: Getting clean, timely shipment data from suppliers still means failed integrations, document chasing, and manual data entry across your procurement team. This problem compounds as Autoliv’s supplier base expands rapidly in India and China.
Solution: Sam, FourKites’ Supplier Collaboration AI agent, brings suppliers online and ensures they provide the data you need without custom integrations or supplier portals. He processes documents in any format, automates supplier communications, and handles onboarding so your IT and logistics teams don’t have to. The result is always-on supplier coordination, at enterprise scale, with zero manual data entry.
Impact:
- Accelerate supplier onboarding from months to days, cutting IT integration costs by 50-75%
- Automate manual data entry, boosting logistics planner productivity by 10%
- Unlock inbound supply orchestration, reducing detention fees by 10-15%
- Lower freight spend by 0.2-0.5% by automating pre-paid shipment data collection
Analytics & Cost Recovery
From Data Overload to Answers in Seconds
Challenge: With ~$25M in tariff exposure and only ~70% customer cost recovery, Autoliv’s finance and operations teams need fast, accurate freight intelligence to identify where costs are leaking and back recovery conversations with data. Today that means waiting days for reports, hunting across spreadsheets, and relying on analytics experts to answer questions that should be instant.
Solution: FourKites Custom Insights and FourSight AI give every team at Autoliv, including logistics, finance, customer service, and regional ops, direct access to supply chain intelligence without specialized skills or technical training. Custom Insights lets your teams build dashboards and explore historical performance data by simply asking questions in plain English. I.e. Which lanes had the most delays, which carriers are underperforming across EMEA, and where is dwell time trending up? FourSight AI handles real-time questions, connecting live disruptions to operational and business impact the moment they happen. Together they turn your freight data into answers your whole organization can act on.
Impact:
- Compare carrier performance across Americas, EMEA, and APAC without waiting for a report
- Build and share dashboards across finance, logistics, and regional ops teams instantly
- Connect disruptions to business outcomes to understand cost exposure before it compounds
- Root cause identification in seconds instead of hours of manual investigation
What Manufacturers Are Achieving
Eliminated all email communication with carriers
50%+ improvement in global shipment visibility
Fundamental shift from reactive to proactive operations across a global manufacturing network
20% detention reduction across the board in 8 months
What Global Manufacturers Are Saying About FourKites
Proactive operations / Tracy
"We pioneered automated workflows through Tracy AI including 'Load Not Picked Up' notifications and 'Load Not Assigned' reports. We've fundamentally shifted from reactive to proactive operations across our global manufacturing network, eliminating manual email processes."
First Solar
Customer service / visibility
"Prior to FourKites, there was little to no reliability in the information we were providing to customers. Now, our FourKites tracking and tracing team is able to get ahead of loads, deal with customer issues and have taken a lot of pressure off the Customer Service team."
Clearwater Paper
Partnership
"My advice for choosing a provider is to find a company that matches your culture and values and is passionate about what they do. I've engaged with the FourKites team and they have a fundamental, deep interest in the problems that we have. It's tough to find that. Your business is dynamic — you need a partner that's dynamic too."
Trane Technologies
Trusted by Global Automotive and Manufacturing Leaders
